Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Get in touch with Sealights Customer Support using one of the following channels:

Table of Contents
Note

When requesting technical assistance from Sealights Support Team, please make sure you’re providing us enough information to help you in the most effective manner:

  1. Technical details of the App, Branch and Build names

  2. Detailed steps to reproduces (including scripts/commands calling Sealights agents, plugins or APIs)

  3. Direct links and/or screenshots illustrating the issue from Sealights Dashboards screens

  4. Console Output / Logs (potentially in verbose mode)

  5. A description of the expected versus the actual behavior.

Option 1: Open a Ticket from your Sealights dashboard

Open a Ticket from the main Sealights dashboard using the Support button on the right hand side of the screen as shown below, and complete the Support submission form providing as much many details about the issue as possible (as described above).

Image ModifiedImage Modified

Option 2: Send us an email

Send us an email providing as much many details about the issue as possible (as described in the “top note” above) via our dedicated support e-mail address

Option 3: Raise a Support Request via our Service Desk Platform

Access your account via the dedicated link in the dashboard (or via a favorite link saved in your browser) and raise the Customer Support request and complete the form providing as much many details about the issue as possible (as described in the “top note” above).

Your Service Desk access credentials are not necessarily aligned with your Sealights dashboard access. Those have two different credential systems.

Image Modified

Image Modified