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There are few options when there is a need to attach a file to a ticket at any size (tested up to 512MB).

Attach a file to an existing ticket

  1. Open the ticket from the support portal.

  2. Click on “Add a comment” to start a new comment.

  3. Drag and drop the file into the comment field.

  4. Save the comment.

    bandicam 2022-02-14 11-29-03-538.mp4

Attach a file to a new ticket

  1. Click on “Browse” inside the attachments field.

  2. Select a file and click “Open.”

    bandicam 2022-02-14 11-39-18-138.mp4

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