Generating a HAR file for troubleshooting
- Assaf Hauser (Unlicensed)
Analytics
HAR file stores additional information network requests that are generated in your browser while an issue occurs.
It is required for the engineering team for further analysis while there are issues related to coverage.
How to generate the HAR file for Chrome browser
Open Google Chrome and go to the page where the issue is occurring.
Look for the Vertical ellipsis button (on the upper-right side of the browser) and select More Tools → Developer Tools.
From the panel opened, select the Network tab.
Look for a round red Record button in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
Check the box Preserve log.
Click the Clear button (right to the Record button) to clear out any existing logs from the Network tab.
Reproduce the issue that you were experiencing before, while the network requests are being recorded.
Once you have reproduced the issue, in Chrome, click Export HAR to download. Then save the file to your computer: Save as HAR with Content.
Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.
